Web Chat Representative

Job Description:

Nykaa, a leading beauty and wellness platform based in Bangalore, Karnataka, is seeking a part-time Web Chat Representative to join our team at an associate level. The ideal candidate will have at least 3 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries via web chat in a professional and timely manner. 2. Provide information about products, services, and promotions to customers. 3. Resolve customer issues and complaints with a focus on customer satisfaction. 4. Work collaboratively with other team members to ensure a seamless customer experience. 5. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 6. Maintain customer records and update information as needed.

Requirements: 1. Energetic and adaptable personality traits to thrive in a fast-paced environment. 2. Strong innovation and cooperation skills to contribute positively to the team. 3. Excellent communication skills, both written and verbal. 4. Ability to multitask and prioritize tasks effectively. 5. Comfortable working with technology and learning new systems quickly. 6. Previous experience in customer service or a related field is preferred.

Benefits: 1. Paid overtime for extra hours worked. 2. Joining bonus for new employees. 3. Profit sharing opportunities for eligible employees.

Working Environment: At Nykaa, we provide a flexible and dynamic work environment that embraces change with speed and efficiency. Our team is dedicated to providing the best possible experience for our customers while fostering a positive and collaborative workplace culture.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Nykaa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.