Web Chat Representative

Job Description:

Maruti Suzuki India Limited is seeking a dedicated and independent Web Chat Representative to join our team in Chennai, Tamil Nadu. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our online chat platform.

Responsibilities: 1. Respond to customer inquiries and provide information about products and services through web chat. 2. Assist customers with placing orders, tracking shipments, and resolving any issues or concerns they may have. 3. Troubleshoot technical problems customers may encounter while using the website. 4. Work closely with other departments to escalate and resolve customer concerns in a timely manner. 5. Use problem-solving skills to address customer complaints and find solutions that meet their needs. 6. Collaborate with the technology team to suggest and implement innovative solutions to improve the web chat experience for customers.

Requirements: 1. Minimum of 2 years of experience in a customer service or related role. 2. Excellent communication skills and the ability to type quickly and accurately. 3. Strong problem-solving abilities and a knack for innovation. 4. Ability to work independently and prioritize tasks effectively. 5. Knowledge of Maruti Suzuki products and services is a plus. 6. Must be comfortable using web chat platforms and other computer software.

Benefits: 1. Life insurance coverage. 2. Parental leave for eligible employees. 3. Free food and snacks provided during work hours.

Working Environment: At Maruti Suzuki India Limited, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every employee feels valued and respected.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Maruti Suzuki India Limited is an equal opportunity employer and is committed to providing a work environment that is free of discrimination and harassment. We value diversity and welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.