Web Chat Specialist

Job Description:

Stellapps is seeking a dedicated and reliable Web Chat Specialist to join our team in Delhi, IN. As an Associate Level Web Chat Specialist, you will be responsible for managing online chat conversations with potential customers, providing them with information about our products and services, and assisting them with any inquiries they may have.

Responsibilities: - Engage with website visitors through online chat to provide information and support - Assist customers in navigating our website and online platform - Handle customer inquiries, resolve issues, and escalate to the appropriate team member when necessary - Proactively engage with customers to guide them through the purchase process - Maintain accurate records of customer interactions and transactions - Collaborate with the sales and marketing teams to drive lead generation and conversion - Stay up-to-date on product offerings and industry trends to provide accurate information to customers

Requirements: - 4 years of experience in a customer service or online chat role - Excellent communication skills and the ability to effectively engage with customers online - Strong project management skills to handle multiple chat conversations simultaneously - Persuasion skills to guide customers through the sales process - Reliable and dedicated work ethic - Equal opportunity statement: Stellapps is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits: - Paid Time Off (PTO) - Joining Bonus - Retirement plan - Health and wellness initiatives to prioritize employee well-being

If you meet the requirements and are interested in joining our team as a Web Chat Specialist, please apply by the deadline of June 12, 2024. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.