Remote Web Chat Specialist

Job Description:

Unacademy is seeking a Remote Web Chat Specialist to join our team in Kolkata, West Bengal, IN. This part-time position at the Associate Level requires at least 2 years of experience in a similar role. The ideal candidate will be resilient, resourceful, and possess strong planning and strategic planning skills.

Responsibilities: - Provide support to customers via web chat, addressing their inquiries and concerns in a timely and professional manner - Utilize problem-solving skills to resolve customer issues and escalate complex problems to the appropriate channels - Maintain accurate records of interactions with customers and follow up as needed - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements: - Bachelor's degree in a related field is preferred - Proven experience in customer service or a related field - Excellent written and verbal communication skills - Strong multitasking abilities and attention to detail - Proficiency in using web chat software and other relevant tools - Ability to work independently and as part of a team - Must be willing to work flexible hours as needed

Benefits: - Relocation allowance for eligible candidates - Opportunities for travel as part of the job responsibilities - Paid time off (PTO) for part-time employees

Equal Opportunity Statement: Unacademy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.