Remote Web Chat Specialist

Job Description:

Xiaomi India is seeking a Remote Web Chat Specialist to join our dynamic team in Delhi, India. As a Remote Web Chat Specialist, you will be responsible for providing exceptional customer service through online chat platforms. This part-time entry-level position requires a minimum of 1 year of experience.

Responsibilities: - Respond to customer inquiries and provide support via web chat - Maintain a high level of professionalism and empathy while interacting with customers - Identify customer needs and recommend appropriate solutions - Collaborate with team members to ensure seamless customer experience - Utilize chat tools and systems to efficiently manage customer interactions - Meet and exceed performance metrics and targets set by the company

Requirements: - Independent and hardworking personality traits - Strong communication skills and emotional intelligence - Ability to multitask and handle multiple chat conversations simultaneously - Prior experience in customer service or web chat support is preferred - Proficiency in English and Hindi languages - Strong problem-solving skills and attention to detail

Benefits: - Disability insurance - Vision insurance - Employee discounts on Xiaomi products

Working Environment: As a Remote Web Chat Specialist at Xiaomi India, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork and collaboration, and strive to create a positive and supportive work environment.

Equal Opportunity Statement: Xiaomi India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: June 12, 2024

Join our team and be a part of our exciting journey at Xiaomi India! Apply now to become our Remote Web Chat Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.