Web Chat Specialist

Job Description:

MakeMyTrip, a leading online travel company, is seeking a part-time Web Chat Specialist to join our team in Kolkata, West Bengal. This entry-level position is perfect for individuals with at least 1 year of experience and who possess a strong passion for travel and customer service.

Responsibilities: - Engage with customers through web chat to provide assistance, answer questions, and resolve issues in a timely and professional manner - Utilize knowledge of company products and services to recommend tailored travel solutions to customers - Collaborate with team members to ensure a seamless customer experience across all communication channels - Maintain a positive and empathetic attitude towards customers while representing the company's brand - Keep accurate records of customer interactions and transactions for future reference - Stay updated on industry trends and products to provide relevant information to customers

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and work well under pressure in a fast-paced environment - Adaptable and resourceful with a strong problem-solving mindset - Team player who thrives in a collaborative work environment - Persuasive skills to effectively communicate with customers and offer solutions - Passion for travel and helping customers create memorable experiences - Basic knowledge of computer systems and web-based applications

Benefits: - Travel and spending expenses covered for work-related activities - Profit sharing opportunities based on performance - Remote work flexibility for a better work-life balance - Opportunities for career growth and development

Working Environment: At MakeMyTrip, we strive to build strong connections among our team members by treating colleagues like an extended family. We value diversity, teamwork, and support each other in achieving our goals. Join us in creating unforgettable travel experiences for our customers.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: MakeMyTrip is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating an inclusive work environment where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.