Web Chat Specialist - Work from home

Job Description:

Maruti Suzuki India Limited is seeking a Web Chat Specialist to work from home in Mumbai, Maharashtra, IN. This part-time entry-level position requires at least 1 year of experience in a similar role. We are looking for someone who is energetic and passionate, with strong research and analysis skills.

Responsibilities: - Manage online customer inquiries and provide timely responses via web chat - Handle customer complaints and provide appropriate solutions - Collaborate with other team members to ensure customer satisfaction - Proactively seek feedback and make recommendations for improvements to the web chat system - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 1 year of experience in web chat customer service or a related field - Excellent communication skills, both written and verbal - Strong multitasking abilities and attention to detail - Proficient in using web chat platforms and other online communication tools - Ability to work independently and meet deadlines

Benefits: - Parental leave - Visa sponsorship - Life insurance

Working Environment: At Maruti Suzuki India Limited, we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to providing the best possible customer service while fostering a supportive and collaborative work environment.

Equal Opportunity Statement: Maruti Suzuki India Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, or any other characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-12

If you meet the requirements and are passionate about delivering exceptional online customer service, we encourage you to apply for the position of Web Chat Specialist with Maruti Suzuki India Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.