Support Assistant - Remote Work

Icertis, a leading provider of contract lifecycle management software, is seeking a dedicated and resilient Support Assistant to join our remote team in Bangalore, Karnataka, India. This part-time role is perfect for entry-level professionals who are looking to gain valuable experience in the tech industry.

Responsibilities: - Provide technical support to customers via email, phone, and chat - Troubleshoot software issues and provide timely solutions - Collaborate with the development team to escalate complex issues - Assist with product testing and quality assurance - Conduct research on new technologies and industry trends - Assist with project management tasks as needed

Requirements: - 1 year of experience in a technical support role - Excellent communication skills and customer service orientation - Strong problem-solving abilities and attention to detail - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer support tools - Experience with contract management software is a plus

Personality Traits: - Dedicated: Willing to go the extra mile to ensure customer satisfaction - Resilient: Ability to handle challenging situations with a positive attitude

Soft Skills: - Research: Ability to gather information and analyze data effectively - Project Management: Experience coordinating tasks and meeting deadlines

Benefits: - Travel and spending expenses covered - Disability insurance for peace of mind - Company-provided transportation for work-related travel

Working Environment: At Icertis, we strive for excellence and uphold high standards in all endeavors. Our team is committed to creating a positive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Icertis is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.