Support Associate - Remote Work

Job Description:

Cred is seeking a passionate and reliable Support Associate to join our remote team in Kolkata, West Bengal. As a Support Associate, you will play a crucial role in providing top-notch customer service to our clients. This part-time position is ideal for individuals who have a strong problem-solving ability and are able to make quick and informed decisions.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve customer issues with accuracy and efficiency - Provide support to clients with account management and product inquiries - Collaborate with team members to improve overall customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Participate in training sessions and professional development opportunities

Requirements: - 2 years of experience in a customer support role - Passion for providing exceptional customer service - Reliable and able to work independently in a remote setting - Strong problem-solving skills and ability to make decisions quickly - Excellent communication skills, both written and verbal - Proficient in using customer support software and tools

Benefits: - Training & professional development opportunities - Remote work flexibility - Disability insurance coverage - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Cred is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-18

If you meet the requirements and are ready to join a dynamic and supportive team, we encourage you to apply for the Support Associate position at Cred.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.