Support Associate - Remote Work

Job Description:

Microsoft India is seeking a passionate and independent Support Associate to join our team on a part-time basis, working remotely from Kolkata, West Bengal, IN. As an Associate Level Support Associate, you will be responsible for providing unparalleled customer support to our clients, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot technical issues and provide step-by-step guidance for issue resolution. 3. Document customer interactions and technical solutions accurately in our CRM system. 4. Collaborate with internal teams to escalate complex technical issues and deliver solutions to customers. 5. Continuously stay up-to-date on Microsoft products and services to provide accurate information to customers.

Requirements: 1. 2 years of experience in customer service or technical support. 2. Passionate about helping customers and solving technical issues. 3. Ability to work independently and adapt to a remote work environment. 4. Strong critical thinking skills to analyze and solve complex technical issues. 5. Excellent communication skills and the ability to empathize with customers. 6. Ability to work part-time hours with potential for paid overtime.

Personality Traits: - Passionate - Independent

Soft Skills: - Adaptability - Critical thinking

Benefits: - Paid overtime - Training & professional development opportunities - Employee discounts on Microsoft products and services

Working Environment: At Microsoft India, we empower our employees to take ownership of their work and make impactful decisions. We provide a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Microsoft India is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.