Support Manager - Remote Work

Job Description:

Dream11 is seeking a dedicated Support Manager to join our remote team in Delhi, IN. As a Support Manager, you will be responsible for managing a team of support specialists who assist our customers with any inquiries or issues they may have regarding our products or services. The ideal candidate will have at least 8 years of experience in a similar role and possess the ability to work effectively in a remote environment.

Responsibilities: - Manage a team of support specialists, providing guidance and support as needed - Develop and implement strategies to improve overall customer satisfaction and retention - Monitor key performance metrics and make adjustments as necessary to ensure team success - Train new team members on company processes and procedures - Handle escalated customer issues and ensure timely resolution - Collaborate with other departments to address customer concerns and feedback - Maintain a positive and productive work environment for the team

Requirements: - 8+ years of experience in a support management role - Proven track record of success in a remote work environment - Resilient and adaptable personality traits - Strong presentation and communication skills - Ability to work independently and prioritize tasks effectively - Experience with customer relationship management software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Medical coverage - Dental insurance - Vision insurance

Working Environment: At Dream11, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in empowering our employees to take ownership of their work and make a meaningful impact on the success of our company. As a Support Manager, you will have the opportunity to lead a dynamic team and drive positive change within the organization.

Equal Opportunity Statement: Dream11 is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-29

If you meet the requirements listed above and are passionate about providing exceptional customer support, we encourage you to apply for the Support Manager position at Dream11. Join us in shaping the future of the sports entertainment industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.