Support Manager - Remote Work

Job Description:

We are looking for a skilled and experienced Support Manager to join our team at Shaadi.com. This is a part-time remote work opportunity based in Chennai, Tamil Nadu. As a Support Manager, you will be responsible for managing a team of support staff, providing excellent service to our customers, and ensuring smooth operations of the support department.

Responsibilities: 1. Lead and manage a team of support staff to provide timely and effective customer support. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Monitor and analyze support metrics to identify areas for improvement. 4. Train and mentor support staff to enhance their skills and productivity. 5. Collaborate with other departments to ensure seamless cross-functional communication and support. 6. Handle escalated customer issues and provide effective solutions. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Minimum of 8 years of experience in customer support or a related field. 2. Proven track record of successfully managing a support team. 3. Strong communication and presentation skills. 4. Confident and adaptable personality traits. 5. Ability to work effectively in a remote setting. 6. Experience with CRM systems and support tools. 7. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Training and professional development opportunities. 2. Parental leave and flexible work arrangements. 3. Travel opportunities for team meetings and conferences. 4. Supportive working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: Shaadi.com is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: June 12, 2024

Join Shaadi.com and make a meaningful impact in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.