Support Officer - Remote Work

Job Description:

We are looking for a dedicated Support Officer to join our team at Dailyhunt. This is a part-time, remote work position based in Bangalore, Karnataka, IN, with an entry-level seniority and requiring at least 1 year of experience. As a Support Officer, you will be responsible for providing assistance to customers and clients, resolving their queries and issues in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via email, chat, or phone in a professional and courteous manner. 2. Provide troubleshooting and technical support for Dailyhunt products and services. 3. Ensure customer satisfaction by resolving issues quickly and effectively. 4. Document and track customer interactions and resolutions in our system. 5. Collaborate with other team members to share knowledge and best practices. 6. Identify opportunities for process improvement and escalate complex issues to the appropriate team. 7. Stay up-to-date on product knowledge and industry trends. 8. Assist in training new team members and providing mentorship as needed.

Requirements: 1. Hardworking and resilient individual who can thrive in a fast-paced environment. 2. Excellent time management skills and ability to prioritize tasks effectively. 3. Strong people management skills and ability to work well in a team. 4. Excellent communication skills, both written and verbal. 5. Proficiency in using customer support tools and systems. 6. Ability to adapt to changing circumstances and handle multiple tasks simultaneously. 7. Problem-solving skills and attention to detail. 8. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Dental insurance to ensure your health and well-being. 2. Company equipment provided to support your remote work setup. 3. Vision insurance to take care of your eye health.

Working Environment: Dailyhunt is a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work with a diverse team of individuals from different backgrounds and cultures, contributing to a rich and dynamic work environment.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Dailyhunt is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.