Support Representative - Remote Work

As a Support Representative for Google India, you will be responsible for providing excellent customer service and technical support to clients remotely from your location in Delhi, India. This part-time position at the Associate Level requires a minimum of 3 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve technical problems related to Google products and services. 3. Educate customers on product features and functionality. 4. Document customer interactions and solutions in a clear and concise manner. 5. Collaborate with cross-functional teams to escalate and resolve complex issues. 6. Meet or exceed performance metrics for customer satisfaction and resolution times. 7. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. Passionate and customer-focused with a high level of confidence. 2. Excellent presentation and persuasion skills. 3. Proven track record of delivering exceptional customer service. 4. Ability to work independently and as part of a team. 5. Strong problem-solving and communication skills. 6. Experience working with CRM systems and ticketing tools. 7. Flexibility to work evening and weekend shifts as needed.

Benefits: 1. Joining Bonus 2. Visa sponsorship for eligible candidates 3. Disability insurance coverage

Working environment: At Google India, you will be part of a dynamic team that leverages data to inform decisions and drive strategic initiatives. You will have access to cutting-edge technology and opportunities for career growth and development.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Google India is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any factor not related to the job.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.