Support Specialist - Remote Work

Job Description:

As a Support Specialist at IBM India, you will be responsible for providing remote technical support to clients in a timely and efficient manner. Your primary duties will include troubleshooting technical issues, responding to customer inquiries, and resolving problems through phone, email, or chat support. You will also be responsible for documenting customer interactions and escalating issues to the appropriate teams when necessary.

Responsibilities: - Provide remote technical support to clients with hardware and software issues - Troubleshoot technical problems and provide solutions - Respond to customer inquiries via phone, email, or chat - Document customer interactions and update records in the system - Escalate issues to the appropriate teams for resolution - Collaborate with colleagues to improve processes and efficiency - Adhere to service level agreements and quality standards - Stay up-to-date on product knowledge and industry trends

Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field - Strong communication skills and the ability to interact with clients effectively - Excellent problem-solving skills and the ability to think on your feet - Ability to work independently and as part of a team - Adaptable and confident in a fast-paced environment - Willingness to learn and grow in a rapidly evolving industry - Previous customer service experience is a plus - Basic knowledge of IT systems and software

Personality traits: Adaptable, confident Soft skills: Communication, cooperation

Benefits: - Gym membership - Remote work flexibility - Paid sick leave

Working environment: At IBM India, you will thrive in an energetic and rapidly evolving work setting where your skills and abilities will be challenged and developed. We value diversity and inclusivity, and we are committed to creating a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: IBM India is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.