Support Specialist - Remote Work

Job Description:

Lenskart is seeking a passionate and driven Support Specialist to join our team in a remote work position based in Mumbai, Maharashtra. This part-time entry-level role is perfect for someone with no prior experience looking to kickstart their career in the customer support industry.

Responsibilities: 1. Provide exceptional support to customers via phone, email, and chat channels. 2. Resolve customer issues in a timely and efficient manner, ensuring high customer satisfaction. 3. Assist customers with product inquiries, order status, and technical support. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities for product and process improvement based on customer feedback. 7. Stay up to date on product knowledge and company policies to provide accurate information to customers. 8. Meet performance targets and KPIs set by the company.

Requirements: 1. Passionate about delivering excellent customer service. 2. Driven to succeed and grow in a fast-paced environment. 3. Strong problem-solving skills with a high level of emotional intelligence. 4. Excellent communication skills, both verbal and written. 5. Ability to work independently and as part of a team. 6. Tech-savvy with the ability to quickly learn new software systems. 7. Availability to work part-time hours, including evenings and weekends. 8. High school diploma or equivalent.

Benefits: 1. Joining Bonus for successful candidates. 2. Visa sponsorship and relocation allowance for out-of-state candidates. 3. Opportunity to work in a supportive and inclusive environment that promotes equality and fairness for all employees.

Equal Opportunity Statement: Lenskart is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.

Deadline to apply: 2024-07-12

If you meet the requirements and are ready to embark on a rewarding career in customer support, apply now to join the Lenskart team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.