Digital Service Delivery Analyst

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Digital Service Delivery Analyst to join our team who will have the opportunity to champion our Global Finance Services Division. This is a Digital service level management position responsible to ensure the efficient and effective delivery of one or more internal or contracted information technology services for which the incumbent has aspects of clear ownership and daily accountability. The incumbent provides guidance and results review through standards of measurements to ensure customer quality needs are met and programs are effectively implemented and maintained.

The preference for this role is to be based out of Bangalore , Whitefield office-India

What you will do

Job Roles and Responsibilities

What you will have

Skills desired:

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Extensive Experience:
• Analyzes and fully documents client requirements.
• Applies experience to developing and executing multiple consulting assignments.
• Works with client to identify alternative solutions and associated pro's and con's.
• Prepares proposals and presentations for a consulting opportunity.
• Manages all aspects and phases of a consulting relationship.
• Monitors consulting assignments versus expectations.

Negotiating : Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Extensive Experience:
• Ensures negotiators have awareness of complementary yet diverse interests.
• Successfully completes significant negotiations, both internal and external.
• Details the risks of negotiation breakdown from each party's perspective.
• Protects own position, while demonstrating willingness to achieve win-win.
• Identifies similarities and differences in position and assesses impact on discussions.
• Detects and addresses lack of progress or a stalemate.

Product and Vendor Evaluation : Knowledge of product and vendor evaluation; ability to implement processes for the evaluation and selection of products, tools, services and infrastructure components ensuring they are in line with an organization's business needs and architectural principles.
Level Working Knowledge:
• Assists in selecting suitable products and vendors within the organization.
• Analyzes and prioritizes products and vendors in the marketplace.
• Follows the established processes and procedures for product and vendor evaluation.
• Understands the software requirements by cooperating and consulting with architects and other IT professionals.
• Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

What you will get: