Customer Service Assistant

Job Description:

As a Customer Service Assistant at Freshworks, located in Kolkata, West Bengal, IN, you will be responsible for providing exceptional customer service and support to clients. This part-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. The ideal candidate should possess a high level of energy and motivation, along with strong decision-making and negotiation skills.

Responsibilities: - Respond to customer inquiries and issues promptly and professionally - Resolve customer complaints in a timely and efficient manner - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Keep records of customer interactions, transactions, comments, and complaints - Process orders, forms, and applications - Follow communication procedures, guidelines, and policies - Go the extra mile to engage with customers

Requirements: - 2 years of experience in customer service or a related field - Energetic and motivated personality - Strong decision-making and negotiation skills - Excellent communication and interpersonal abilities - Proficiency in MS Office and CRM software - Ability to work well in a fast-paced environment - High school diploma or equivalent

Benefits: - Relocation allowance for eligible candidates - Travel and spending expenses covered - Remote work flexibility

Working Environment: At Freshworks, you will be part of a high-energy workplace focused on delivering impactful results. You will have the opportunity to collaborate with a dynamic team and support customers in a fast-growing industry.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Freshworks is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.