Senior. Associate - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Deliver exceptional customer service through voice and written correspondence channels. • Complete role actions in accordance with training and supplied SOPs, including:o Ensure compliance with internal policies and procedures, external regulations and information security standards.o Correctly determine scope and actions required within role specification.o Make and update service bookings as required, using supplied pathing tools to identify the optimal repair process and path vehicles accordingly.o Complete any actions required to resolve the customer or claim enquiries, including provision of relevant claim and process information.• Monitor and manage own performance and progress. Actively seek feedback and coaching on own performance and take responsibility for self-development.• Contribute to a performance, risk and quality culture that is customer focussed with embedded risk management values.

• Graduate in any field.• Exceptional verbal and written English communication skills.• Minimum 12 months experience in an English-speaking voice-based account. Experience in a financial services business process is preferred.• Proficient in MS-Office suite