Service Delivery Manager Wordpress

Job DescriptionAs Service Delivery Manager for WordPress, you will be the cornerstone for the hosting and support of Merck’s WordPress environments. Your primary responsibility is to ensure that the hosting services for WordPress are delivered flawlessly, emphasizing scalability, performance, and security. You will maintain a comprehensive understanding of the WordPress environments, overseeing instances and plugins, and ensuring that they are up-to-date and secure. As a WordPress Service Delivery Manager, your expertise will not only drive operational excellence in hosting services but also serve as a critical communication bridge between the technical teams, business stakeholders & web agencies, ensuring that all WordPress hosting services align with business needs and client expectations. Who You Are Educational Background: You hold at least a Bachelor's degree in Computer Science, IT, or a related field, which has equipped you with a foundational understanding of technical principles and practices.Experience in Hosting Services: You possess a proven track record in managing WordPress hosting services and have demonstrated your ability to oversee complex hosting environments with a keen eye for detail and efficiency.Technical Acumen and Web Technology Expertise: You are well-versed in the WordPress platform and associated web technologies, including Web Application Firewalls, Content Delivery Networks, DNS setup, and security practices. Additionally, you possess the skill to identify and troubleshoot issues within any connected technology, ensuring a seamless and secure user experience.Proactive Problem-Solver: Known for your proactive approach, you adeptly manage support requests and monitor alerts, ensuring that any potential issues are resolved swiftly and effectively.Communication and Collaboration: You combine strong communication skills with a collaborative spirit, efficiently bridging technical requirements with business needs. You engage with both technical teams and clients to ensure that WordPress sites are well-managed, secure, and align with client satisfaction and operational smoothness. Behavioural Competencies:Results-driven We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity.