Head of Operation and Surveyor

Responsibilities

• Designing and implementing operation (Head Office and Branch) at MOFI in order to support the company to be the prominent digital multi finance in Indonesia.
• Supervise day to day operation and surveyor activities in lending business to achieve company KPI.
• Ensuring 100% compliant of all operation activities toward the SOP and OJK Regulation (Standard Operating Procedures).
• To Lead and Manage large team across all branches and able to give direction and decision for daily operations/business decision including to escalate for any issues in timely basis to management.
• Able to design and provide operation and surveyor dashboard report that can track productivity, SLA and cost management.
• Creating zero fraud environment in operation as well as for surveyor and able to identify for any potential operational backlogs.

Requirements

• Minimum Bachelor Degree in reputable university.
• Minimum 2 years of experience as an Operations Head, with a total minimum of 10 years of experience leading various operational aspects in the Multifinance industry is mandatory.
• Advanced in project management and resolution handling.
• Experience in managing big team (>70 people) with proactive mindset and problem solving.
• Able to act as a trainer for all the team members.
• Excellent communication in English.