Sales Support Representative, Freight & Project Forwarding

Careers » Sales Support Representative, Freight & Project Forwarding

Reporting to the Commercial Manager, the individual will have the relevant skill sets, capable of establishing and developing vendor relationships in South East Asia, including carriers, transporters/brokers and port operators etc.; Procurements of transport, warehousing and ocean freight rates locally and internationally for both import and export cargoes including full hands-on operational support where required; Preparation and submission of quotations and proposals; Maintain and develop existing/new customer relations with specific focus on Clearing and Forwarding.

Duties will include but not limiting to:

• Actively participate as a member of AW Indonesia and regional SEA teams, working closely with other Commercial and Business Unit Managers within South East Asia and other Access World entities globally
• Attend networking and directing customers enquiries
• Request rates from service providers and assist Business Development Manager & Commercial Managers for all proposals compilation
• Establish and develop vendor relationships in South East Asia e.g. with transporters, barge brokers/ carriers, container shipping lines and freight forwarders including full hands-on operational support where required
• Maintain high standard of service delivery at all times
• Outgoing personality to be able to communicate effectively with customers and build positive relationships
• Must be able to resolve problems/queries efficiently
• Address internal and external operational issues, liaise and coordinate with vendors (ports operators, transporters etc.) and internal customers
• Attend monthly commercial activity reporting in the form of sales pipeline/enquiry register
• Prepare and submit customer onboarding documents to legal for review
• Work through service agreements for secured businesses with legal department
• Ensure compliance to Access World Group Policies
• Other duties as assigned by the Superior
• Reinforce Access World Group culture, values and reputation

Potential candidates should possess the following attributes:

• Diploma or degree in business administration, logistics or a related field
• Minimum 3-years sales/estimator experience
• Excellent commercial and entrepreneurial flair is critical to the success of this role
• Strong builder of relationships with interest parties
• Good knowledge of the shipping and logistics management industries specifically focused on:
  • Local and cross border transport
  • Air Freight, SEA LCL, FCL, OOG, BB, Part/Full Charter
• Analytical in approach with capabilities of compiling shipment estimates
• Proven ability to work on cross-functional and multicultural teams
• Strong character, initiative, creative, innovative and analytical skills
• Meticulous, responsible and positive working attitude – willingness to help others
• Ability to work independently and in a team
• Adaptable and able to accommodate prevailing conditions
• Proficient with Microsoft Office
• Ability to work effectively in a high pressure and fast paced working environment meeting deadlines and/or beyond office hours
• Ability to travel
• Strong organisational and good administrative skills
• Proactive and a quick learner
• Superior interpersonal and communications skills
• Good in both written and spoken English
• Effective negotiation and conflict resolution skills
• Regularly updating customers on rate levels and market dynamics
• Effective use of telephonic and email communications
• Close working relationship with colleagues and customers
• Communicate and work with all overseas Access World branches on Freight & Project leads to and from South East Asia