Quality Assurance Associate (Mat Leave Cover, Development Opportunity)

Terms and Conditions

This is an internal fixed-term contract (maternity leave). This development role presents a fantastic opportunity for the successful candidate to enhance their skills and gain hands-on experience within the QA Function in Plant 1. 
On completion, you will resume your previous role under your existing terms and conditions of employment.

The role

The Quality Team represents the Customer at Mergon International.  The role of a Quality Assurance Associate is crucial in ensuring that products, services, and processes within an organization meet established quality standards and regulatory requirements. You will be a guardian of quality; working to prevent defects, identify issues and ensuring compliance with established standards, ultimately contributing to customer satisfaction and regulatory adherence.

Key Responsibilities 

• Adhere to quality procedures and specifications. 


• Coordinate the collection and packing of customer samples.


• Ensure retain samples are kept and logged for all medical batches.


• Responsibility to monitor production, highlight and resolve nonadherence to quality procedures and specifications. 


• Assist in resolving quality related issues in production (screening of product / decision on product), ensuring issues are documented correctly. 


• Partake in team investigations for customer complaints as requested.


• Carry out product audits.


• Complete First Piece, In process and Certificate of Analysis (COA’s) for medical, and as required for industrial and automotive products


• Issue batch documentation including data record sheets (First Piece, In Process), labels, etc to production upon start-up of medical batches.


• Perform product inspection where required.


• Complete product measurements including DOE, for validation purposes.


• Carry out production operator training to ensure that operators understand all relevant specification and procedures.

Key Relationships

• Quality Assurance Personnel: To work as part of the Quality Team.


• Ops leads / Production Manager: To liaise on Quality issues.


• Production Personnel: Training on product Quality requirements & procedures. 


• Engineering Department: To liaise on Quality Issues. 

Decision Making

Quality Associates have the Authority to place Product on-hold. A decision to stop Production can be made in conjunction with the Ops lead.