Rent Administrator

Join Our Team at Clúid Housing: Where Your Work Makes a Difference

Why Choose Clúid Housing? 

At Clúid Housing, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: 

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
  


• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.


• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
  


• Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.


• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.
  

About Us 

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change. 

Role Overview:
• Position: Rent Administrator
• Reporting to: Rent Assessment Team Leader
• Location: Dublin 1 (Hybrid)
• Contract: Fixed Term until 31st December 2026
• Salary: €32,000 per annum 

The Operations Department: 
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighborhoods.

Rent Administrator:
Working within the Rent Assessment Team, the Rent Administrator will provide critical support to the Rent Advisors in the preparation of documentation for annual rent review reviews. This role reports to the Rents Assessment Team Leader within the wider Income and Resolution team. 

Main Duties
• Process rent review returns by email and post 
• Ensure records within the Housing Management System (HMS) are kept up to date
• Monitor the rent review email inbox on a daily basis
• Respond and/or escalate rent assessment enquiries in line with agreed timeframes
• Answer queries from the Housing Advice Centre in a timely and efficient manner
• Support the Rent Assessment Team Leader in the administration of the rent review process
• Undertake any other duties as required that are consistent with your role. 

Who we are looking for:
Person specification:
• A strong eye for detail
• Fluent English speaker with excellent oral and written communication skills
• Willingness to learn
• Excellent organisational and time management skills
• Good knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
• Demonstratable problem solving skills
• Proven ability of working with high volume processes/busy environments
• Able to work independently using own initiative

Experience / qualifications:
• Leaving Certificate or equivalent
• Previous experience in administrative and/or customer service roles is desirable. 

Join Us:

At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply today and let's make a difference together.