Community Operations Analyst

Responsibilities

Assist our client’s community and help resolve inquiries empathetically, accurately and on time

Become and remain knowledgeable about client’s products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Strong interpersonal skills, verbal and written communication skills and most importantly empathy

Display a strong bias to doing what’s right

Investigate and resolve issues that are reported on client’s platform such as requests for account

support and reports of potentially abusive content

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to

improve the support of our community of users.

Gather, analyse and utilize relevant data to develop ways to improve the overall user experience

on the site.

Requirements

Fluent in market language and English.

Cultural understanding of the market.

Experience in working in an office environment is preferable.

Extremely reliable, consistent, and hard-working

Passion for ensuring a positive, safe user experience

Flexible in working in a faced paced environment with different projects to work on.

Ability to learn new information in a short period of time

Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)

Benefits

Free canteen onsite in client site during shift hours

Health Care • Extensive Training & Development

Free access to Covalen Group Scheme website

Free access to Covalen 24-hour Employee Assistance Programme (EAP)

Free access to Covalen’s Wellness Programme

Covalen’s Tax Saver Scheme

Covalen’s Bike to Work Scheme

#CplCovalen