Insurance Intermediary PI Product Manager

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Insurance Intermediary PI Product Manager

Apply locations Dublin – Nangor Road time type Full time posted on Posted 15 Days Ago job requisition id R0007442

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Overall purpose of the role

The role available is a full-time permanent position reporting to the Associate Director Wholesale, your overall function will be to manage our Insurance Intermediary PI book and team of Account Executives within the existing business team effectively, ensuring targets are met consistently, maintain, and grow the existing business. Working closely with our Insurer and association partners.

Key Responsibilities

• Manage Insurance Intermediary PI book of business.
• Manage own book of Existing Clients
• Manage team of Professional Indemnity scheme underwriters
• Pipeline new business opportunities monthly
• Ensure monthly Renewal and New Business targets are achieved.
• Handling all aspects of submissions and policy placement
• Processing policies, schedules and all associated documentation
• Liaising with Insurers on a regular basis regarding the performance of the book
• Liaising with Brokers Ireland on a regular basis developing our partnership.
• Delivering Excellent Service to our clients
• At all times to follow good practice in ensuring the client’s best interests are served
• Implement Company’s Compliance and office procedures including Renewal Procedures document.
• Ensure that you are up to date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development.
• Inspire Broker loyalty through efficient and friendly service delivery.
• Ensure all accounts are collected in a timely manner. 
• Assist in technology good practice.
• Assist with Projects as required.
• Attend local Chamber and networking events where required.
• Where required, work with other teams within the Group to facilitate training, product development and to promote operational efficiencies
• Liaise with Marketing where required on development of Marketing Plan for the team to promote the brand and partnerships.
• Attend client/broker/Insurer meetings (New Business or Existing Business) where necessary

People Management

• Ensure the efficient management of the workload for the Team
• Management of leave within the team with a view to keeping staffing at optimum levels for operations with updates to the system
• Lead, manage and motivate direct reporting staff through monthly 121 and annual PDR discussions
• Carry out individual performance management in order to maintain and improve productivity and quality
• Be the go-to person for queries from team members and additional teams where required
• Training new team members and developing procedures in conjunction with HR and Compliance with a view to keeping skills matrix requirements within focus to minimise the skills gaps and record all training
• Liaise with HR on any people related issues in conjunction with the department directors
• Development of team through professional qualifications/continuous learning through effective empowerment of tasks
• Ensuring team members fulfil CPD requirements annually by conducting regular checks, and/or arranging CPD Sessions without external providers
• Ensuring compliance within team regarding CB rules
• Return to work meetings for team following all absences

Role specific attributes

• Flexible and results driven
• Innovative and Collaborative
• Well organised with excellent time management skills
• Ability to work on own initiative and meet deadlines and work under pressure in a busy environment.
• Excellent broker relations
• Ability to react quickly and efficiently to changing priorities and varied requirements.

Qualifications and experience

• Minimum of 8 years’ Experience in an Insurance Role with 3 years’ experience in a Professional Indemnity Role
• Underwriting experience in a Professional Indemnity Role an advantage
• CIP Qualified or Grandfathered Commercial with proof of up-to-date CPD.
• Sound technical product knowledge and knowledge of the Professional Indemnity insurance market.
• Ability to motivate and manage teams through effective leadership style with proven track record.
• Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner.
• Competent of evaluating people's strengths and improvement areas, and capable of mentoring, coaching and reorganising people to take advantage of their strengths and mitigate areas requiring improvement.
• Excellent IT skills
• Full clean driving licence.

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent

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In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things:

Equity ownership – the people doing the business, owned the business

A minority external investor with a long-term outlook

A product specialty

3 friends (and a dog)

A commitment to building a business with independence enshrined in its fabric

Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group’s organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients.

Howden Group is an independent, global insurance group headquartered outside North America, comprising:

Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.