Administration Support

Administration Support Role - Appliance Centre - The Panelling Centre, Deansgrange

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telford’s. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & Rooney’s Hardware.

Principle Objective

As a Support role in the Appliance Centre, you'll work closely with the Appliance Sales Manager by upholding exceptional service standards and fostering positive relationships with customers and suppliers. This entails utilising strong communication skills, business acumen, and proficiency in software suites to facilitate smooth operations, resolve challenges, and drive performance across key business metrics.

Knowledge & Experience

• Excellent verbal and written communication skills
• A professional and business-like demeanour.
• An ability to deftly navigate challenges and make sound decisions.
• Flexibility and self-motivation.
• Proficiency in standard software suites, including MS Word, Excel, Accustar, Fusion 2020, and other external delivery partner software.

Key Responsibilities

• Collaborate with Sales Manager to develop the Appliance Centre.
• Maintain service excellence standards.
• Improve the Centre's performance across key measures of the business.
• Manage online and physical diaries, ensuring smooth sailing.
• Be the first point of contact for all incoming calls.
• Oversee stock management and order placements.
• Maintain a clean and tidy showroom directing attention to areas in need of care.
• Provide leadership in resolving supplier or customer queries including logging service calls.
• Ensure all obligatory record-keeping is maintained, escalating & following problems as necessary.
• Attend online and physical training and other events.

Essential Competencies

• Customer-focused with retail awareness.
• Able to maintain discretion and confidentiality.
• Adept at working independently.
• Strong communication skills, both written and verbal
• Flexible and eager to learn.
• Excellent organization and attention to detail.
• Effective team player and networker.
• Displays tact and diplomacy.

Contract Type

• Permanent full time
• Full time 39-hour contract
• Flexible working week, Monday to Saturday

Our Benefits Include

• Competitive Basic Salary
• Private Health Care
• Sick Pay Scheme
• Paid Maternity and Paternity Leave
• Pension Scheme
• Colleague Saving Scheme
• Profit Share Scheme
• Colleague Discount
• Educational Assistance
• Wellness initiatives

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Chadwicks Group we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

DISCLAIMER: Chadwicks Group reserves the right at any time to change, delete, or add to any of the provisions of this Role Profile at its sole discretion and it is the colleague’s responsibility to familiarise themselves with these changes. Furthermore, the provisions of this Role Profile are designed by Chadwicks Group to serve as guidelines rather than absolute responsibilities and duties.