Claims Administrator

What is the opportunity?

The opportunity is to be part of an established high performing team and to help customers during a challenging and emotional life event.

In this role, you will:

• Strong customer focus, demonstrating a high standard of service in every customer interaction.
• Phone based role-time management and prioritization skills to ensure efficient answering of calls and management of team mailboxes.
• Managing customer relationships and updating regularly on claims progress by telephone, email and in writing.
• Ensuring adherence to legal and regulatory compliance.
• Acquire knowledge of processing claims on all systems and databases.
• Support team and manager on new initiatives as necessary and champion transformation.

What will make you stand out?

Strong organisational skills with good interpersonal skills and the ability to be a team player. Excellent numerical skills and aptitude for detailed work, ability to learn core life and workflow systems. Accuracy- a strong attention to detail. Interested in pursuing a career in a medical and technical area.

Experience with the following will help you to stand out but is not necessary in order to apply for this role;

• Experience processing on core systems Life400 and BLISS

Essential Qualifications

APA Life Qualification ,completion of QFA or working towards QFA

More about the team

The primary objective of the Individual Risk Claims Team is to guide our customers through the claims process by offering a compassionate and professional personal service. Our team of experienced Claims Assessors endeavour to make the process as quick and efficient as possible.

This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager.

#li-hybrid #ij-hybrid

Why work with us

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Manage Risk - Self
• Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact .