Claims Service Advisor - with Great Benefits

We are looking to hire a motivated Claims Service Advisor to join our high calibre team at Willis Towers Watson in Dublin.
Growing your career as a Full Time Claims Service Advisor is an incredible opportunity to develop productive skills.
If you are strong in teamwork, communication and have the right drive for the job, then apply for the position of Claims Service Advisor at Willis Towers Watson today!

In our Corporate Risk and Broking Retail line of business, we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

WTW helps clients lower their total cost of risk (TCOR) by leveraging the expertise of our claims team to get claims paid quickly, efficiently, and appropriately. Claims incidents can create uncertainty for organisations, we work to provide clarity. Our service delivery platform enables us to resolve the simplest to the most complex claims through our tactical and technical offerings, supported by customised analytic tools.

The Role

The primary purpose of this role is to provide a superior claims service to your nominated client portfolio and to protect your clients’ best interests at all times while achieving the best possible outcome for all claims. This will be embodied through achieving the highest standards of customer care, efficiency and compliance and Teamwork. Your role as in the team will include the following elements:

Customer Care

Proactively deal with all aspects of client claims from notification through to settlement

Deliver excellent client service in an efficient and friendly manner

Provide best in class advice and ensure the client is kept fully informed of all developments

Support Account Executives/Brokers by maintaining excellent relationship with the client and keeping them fully informed of important developments

Demonstrate a clear understanding of the Claims Environment including the Injuries Board and Irish Legal System

Have a clear understanding of policy covers across all classes of non-life insurance

Foster beneficial relationships with Insurers and Loss Adjustors

Implement agreed claims handling protocols

Preparation of claims data for internal/external end-users

Ability to sell the claims service

Robustly challenge Insurers’ strategy/reserves where necessary.

Efficiency and Compliance

Maintain Company Standards including Compliance and Willis Excellence Model

Understand the claims process

Participate in project work.

Teamwork

Co-operate with colleagues in a supportive, friendly, and professional manner

Support with the completion of administration work.

The Requirements

CIP qualified

Experience of working in a claim’s role in an Insurance Broker, Insurer or Loss Adjuster/Assessor

Insurance Product Knowledge

Excellent communication skills, you articulate information clearly, present information effectively and confidently.

Client and claims advocacy, you identify customer’s needs, develops positive relationships, and provide solutions that meet customers’ expectations.

Flexible approach to work, team player and demonstrate, you demonstrate a keen willingness to learn.

Ability to meet deadlines, prioritise work and keeps work on schedule, you have attention to detail and thrive in an environment that is always changing.

Negotiation skills, you are capable of solving problems and working using your own initiative

Good IT skills including a high level of proficiency with the Microsoft Office Suite, you are advanced Excel user.

WTW can offer the successful candidate with a fun and engaging environment working with some of the best people in our industry. WTW rewards our colleagues efforts with a competitive salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, healthcare, life assurance, between other benefits.

At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Most of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Equal Opportunity Employer

WTW are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.
#WTWLife #WTWCareers #Irishjobs

Benefits of working as a Claims Service Advisor in Dublin:

● Excellent benefits
● Opportunities to grow
● Competitive salary