Customer Care Specialist

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Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We have an exciting opportunity for an experienced, passionate and professional individual, with the ability to operate in a dynamic environment to join our Customer Care team as a Customer Care Specialist.

The Spanish Customer Care Specialist acts as the key contact between our UK& Ireland customers' and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

We require fluent English for this role but welcome applications from candidates with other European Languages

The role is based in Naas, Ireland and will require full attendance for the training period (4 – 6 weeks) then the role becomes a hybrid role working from the office 3 out of 5 days a week. This is a 12 month fixed term contract position.

Key responsibilities

• Maintain professional, timely and effective communication with our customers
• Responsible for all aspects of account administration, account queries and commercial support
• Manage customer orders and requests in line with company procedures and propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
• Resolve service issues where possible by clarifying customer complaints, determining cause and seeking solutions and seeking support and escalating appropriately to Lead / Supervisor / Manager
• Develop and maintain strong relationships with all customers by effectively managing customer accounts
• Maintain up-to-date knowledge of products, customers, processes and suppliers
• Build strong relationships with the rest of the supply chain and all departments including the commercial team, work effectively with your Supervisor / Manager to improve the service to the customer
• Support the gathering of information to assist the implementation of improvements
• Remain fully flexible to meet business requirements and demands

We value courage, ownership, inclusiveness, open-mindedness and an enterprising spirit through success.

What's in it for me?

Opportunity for career development,matched pension scheme to up to 10% and access to an employee assistance program and employee benefit platform.

In Kerry we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences.

One team fostering an inclusive culture that, above all, inspires food and nourishes life.

One culture where everyone brings their unique perspectives and experiences to help make us better, together.

We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Get in touch today- we look forward to meeting you!

Qualifications and skills

In Kerry we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record.

• Excellent communication and interpersonal skills
• The ability to integrate and work effectively with others in a changing environment
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
• A team player
• A strong desire for continuous learning and a desire to grow professionally

We know that sometimes the perfect candidate doesn’t exist and people can be put off applying for a role if they don’t fit all the requirements. If you are excited about working for us and have the majority of the skills or experience, then please do apply as you could be exactly what we are looking for.