Desktop Support Engineer

As Desktop Support / IT Support Engineer you will work closely with all functions across the business, gaining a deep understand of the business and will support the organisations digital strategy.

The role also involves supporting our communities of Evaluators, triaging issues and incidents affecting solutions serving those communities and supporting our drive for continuous improvement across companies suite of digital products.

Role Responsibilities: Meaning you will be expected to:

• Provide hands-on technical support to our business teams and communities of Evaluators through chat, messaging and video channels.
• Manage video conferencing, building security and endpoint management systems.
• Monitor and support our cloud infrastructure, service endpoints and data pipelines.
• Work with business stakeholders to identify opportunities for improvement across our suite of digital product offerings.
• ·Assist the application support team in the testing, documentation and rollout for existing integration and mobile app projects.
• Prepare and update operating procedures and technical documentation.

Technical Requirements:

• Degree level qualification in Computer Science or related discipline
• Excellent communication, analytical and multitasking skills
• Good attention to detail and problem-solving skills are essential.
• Familiarity with APIs, Webhooks, Postman, or programming and scripting capabilities in bash, PowerShell, python is an advantage
• Administration experience in Microsoft 365 or Google Workspace
• Excellent knowledge of MacOS or Windows Operating Systems

Job Type: Full-time

Benefits:

• Company pension
• On-site parking
• Private medical insurance

For more information, Contact Mairéad at Arcon Recruitment
[elementor-template id="12307"]