Digital Accessibility Manager

Join our global team to transform what's next. Immerse yourself in an atmosphere of innovative solutions.

Role: Digital Accessibility Manager

Job Type: Permanent

Location: Letterkenny/remote Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting team where you will be challenged every day.
• Work closely with the range of teams within the business to bring products to life.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role We are looking for an Accessibility Delivery Lead to manage and deliver accessible solutions as part of the Digital Marketing team. We are looking for someone who will support leadership to drive compliance and delivery of accessible products and services across the enterprise. As a Digital Accessibility Manager, you will continue to progress skills learned and practiced as a digital accessibility specialist. You will consult and train teams on specific accessibility requirements and the use of tools that teams can use to incorporate accessibility across the enterprise. To be successful, you must show empathy towards people with disabilities, have a passion for helping to make products better for everyone, have a curious, inquisitive mind and self-awareness with an interest in continuing to improve your people and technical skills and be able to share your knowledge and talent with team members and clients by providing training and mentoring. We are looking for someone who enjoys big challenges, likes to think outside the box and can work with a high level of velocity. Key responsibilities:

• Proficient in leading a diverse team in multiple capabilities and locations to achieve department goals.
• Experience managing teams to consult with businesses to increase the ROI.
• Monitor service levels and KPIs for the business and the team.
• Brings continual process improvements to the table.
• Identify new opportunities and growth areas.
• Strong Client relationship management experience and skills.
• Team administration duties.
• Understand the marketing sales funnel and techniques needed to engage an end customer.

Your Profile Key skills/knowledge/experience:

• Previous leadership experience.
• Experience in vendor management and assisting a global delivery support model.
• Knowledge of CMS platforms .
• Desire to work in assistive technology and accessibility-related software, including JAWS, NVDA, VoiceOver, Dragon NaturallySpeaking or other speech recognition software.
• Self-motivated with a desire to improve experiences for people with disabilities.
• Advanced soft skills and ability to translate requirements of inclusive design and accessibility to both teams and leadership.
• Proficiency in presentation skills.
• Excellent verbal and written communication skills.

Good to have:

• Experience with assistive technology.
• Design knowledge.
• IAAP, CPACC, ADS and/or WAS certifications desirable but not necessary.
• Strong understanding of the WCAG.

Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature generous bonus, pension, health care and life assurance with access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now. #INDHP