Digital Media Signage Administrator

At The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.”

The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,000 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events.

At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment.

To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Digital Media Signage Administrator to join our team at The Convention Centre Dublin (The CCD) on a full-time permanent basis.

Following a selection process, the successful candidate will be rostered to work. The CCD is a 24-hour, 7 day a week operation so working hours will be variable, including early and late shifts and weekend work.

Benefits

At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes:

• A competitive salary
• A flexible working environment, in a city centre location
• Corporate Pension Scheme, with Employer Contribution
• 23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 days
• On site staff restaurant
• Bike to Work Scheme, with Employer Contribution
• Paid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)
• Comprehensive Health Insurance
• Workplace wellbeing programme
• Training and development opportunities
• Employee Assistance Programme

All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so.

Key Objective

To manage the development and scheduling of client and default (The CCD) content and assist with commercial development of the digital signage network. To support delivery of the digital event strategy and overall operation of the Digital Signage System.

Key responsibilities include but are not limited to the following:

Digital Signage:

• Managing client digital signage requirements in conjunction with the Events team, including end to end delivery of content on digital signage (including uploading, scheduling and testing of content) in a timely manner, using the dedicated Content Management System. This will include outside of usual business hours (e.g., weekends, evenings, etc.) for events that may require live support.

• Serving as the primary liaison for digital media within The CCD and overseeing client relations.

• Planning, designing, scheduling and managing ‘default’ CCD content on digital signage.

• Developing and updating client documentation.

• Training colleagues on the Content Management System to provide digital signage support for events.

• Managing and reporting hardware and software issues with digital signage and liaising with internal and external suppliers to achieve resolution.

• Adhering with The CCD’s brand guidelines on all CCD-specific content.

Additional Responsibilities:

• Complying with the Policies and Standard Operating Procedures of The CCD.

• Undertaking any other duties / projects as reasonably requested by line manager.

Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe.

Person Specification

The successful candidate will have:

• Good understanding of media formats.

• Strong communication skills.

• Committed to customer care.

• An ability to self-motivate and be pro-active.

• Strong time-management and organisational skills.

• Strong team-working skills.

• Experience with digital media and Content Management Systems would be an advantage.

I understand by giving this personal information to The CCD, that I am consenting to The CCD holding and processing this data for the purposes for which it was collected and in accordance with The CCD’s Data Privacy Policy