GP Practice Manager

GP Practice Manager - Wherlands Lane Medical

The role of Practice Manager involves the smooth and efficient running of a busy GP Practice, overseeing the day-to-day running of the business, with responsibility for effectiveness in the areas of people management, patient experience, financial performance, and operational efficiencies.

Contract:  Permanent, Part-Time

Hours:  24 Hours per week

Working Pattern:  Days can be flexible to suit candidate and Centric

Location:  Blackpool, Cork City, T23 APR3

Start Date:  As soon as possible

Benefits of working with Centric Health:

Pension : The company will match a 5% employee contribution on a monthly basis.

Access to our Employee Assistance Programme  to speak to an independent trusted advisor regarding any personal issues or challenges.

Sick Leave:  Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.

GP Visits:  All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.

Indemnity:  Indemnity is covered under the Company's policy.

Birthday Day Off

Maternity Leave

Paternity Leave

Flexible Working

The successful candidates will be responsible for, but not limited to the following:

Patient Journey & Experience

Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.

Oversee the bookings process and ensure the highest level of communication and professionalism

Working alongside the Regional Manager to develop and improve the patient journey

Deal with patient complaints and feedback and escalate where necessary.

Our People - Leadership and Development of the Team

Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team

Provide leadership to the team, through regular meetings, objective setting, and effective communication

Identify and appointment of new staff as required in line with policy.

Induct new staff, clinicians, and locums into practice processes

Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirements

Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice.

Business & Operational Functions

Responsible for general office management and provide reception cover if necessary.

Responsible for supplies, both medical and administrative.

Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).

Implement company policies and procedures and introduce systems and workflows where relevant to support such policies

Financial

Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.

In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximize private income), and expenditure plans.

Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.

Providing ad hoc reports or practice information to the finance team or regional manager when required

Position Requirements:

Previous management experience in a medical or dental practice or other relevant management experience is desirable

Senior administrator experience

Have strong people management skills, and have led and managed a team.

Have strong business development acumen and have worked in commercial roles managing people and budgets

Flexible attitude to changing work practices

Key Skills:

Patient Focus

The ability to remain calm, professional, and polite in dealing with our patients and colleagues

Personal Integrity

Be professional in your approach to your work

Be honest and reliable

Be trustworthy and respectful

Teamwork

Build and maintain good relationships with all colleagues

Be willing to take on jobs to balance the team workload

Aim to communicate well with people at all levels

Managing Change

Welcome and embrace change, with a positive attitude

Develop yourself and others

Be motivated to learn and develop

Support, encourage, and motivate others

Coach, guide, and give constructive feedback to others

Key Experience:

Excellent written and spoken English is a requirement for this role

Centric Health is an equal opportunity employer committed to a diverse and inclusive workforce.