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ITSM Operations and Integration Specialist
The ITSM Operations and Integration Specialist will be part of Aeven’s Automation, AI & Tools division. This role combines the day-to-day platform support responsibilities of an ITSM Operations Specialist with the development and maintenance of integrations between ITSM systems as an Integration Specialist.
Responsibilities
Qualifications
This combined role will support Aeven’s growth journey by delivering both traditional on-prem infrastructure & application outsourcing as well as hybrid cloud services. The role will be crucial in bringing digital transformation to life within the organization.
About Aeven and Automation, AI & Tools Team
At Aeven, we are driven by a mission to safeguard and enhance the digital infrastructure that is essential to the lives of millions. To achieve this, we are on the lookout for individuals with sharp minds, capable hands, and, most importantly, positive personalities that thrive on collaboration, contribution, skill development, and making a meaningful impact.
Aeven's Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven's growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services.
At Aeven, Ivanti's ITSM Cherwell is being utilized as organization's ITSM & Boomi as organization's ITSM Integration platform. The ITSM spans across to provide both end user access & support access to internal users. The main aspects of the services provided to customers is -
With ITSM's optimization journey, there are continuous improvements performed, so as to adapt the tool to changing business demands & processes.
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference. When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.
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