Night Manager

At Park Inn by Radisson, Shannon , we stand out together as one team and make memorable moments for our guests.

We currently have an open position for a Night Manager. The Night Manager plays a crucial role in maintaining the security and smooth operation of the establishment during night time hours. This position involves a combination of customer service, security and administrative tasks. 

Main Responsibilities:

Security and Safety:

• Monitor and control access to the premises.
• Set and implement minimum standards for night duties as necessary.
• Ensure all night staff are trained in accordance with minimum standards. 
• To ensure night staff are on time for shift and in correct uniforms. 
• Allocate specific duties to each member of staff and to check that these duties have been carried out to the agreed standard. 
• Complete Night Roster one week in advance, ensuring adequate cover is provided. 
• Report any maintenance defects encountered or reported during shift. 
• To carry out any reasonable requests by Senior Management.

  Customer Service:

• Greet and assist guests arriving or departing during late-night hours.
• Handle check-ins and check-outs for late-night arrivals and early departures.
• Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
• Address guest enquiries and concerns promptly and professionally.

Administrative Tasks:

• Perform night audit duties, including balancing accounts and preparing financial reports.
• Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details.
• Complete any outstanding tasks from the day shift, such as room inspections or paperwork.
• Maintain accurate records of guest interactions and incidents.

Qualifications:

• Previous experience in a customer service or hospitality role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to handle emergency situations calmly and efficiently.
• Basic computer skills.
• Knowledge of hotel procedures and services.
• Be available to work 5 nights over 7 days of the week.

  Benefits of working for Park Inn by Radisson, Shannon Airport:

• Competitive salary
• Excellent training
• Free car parking
• Free meals on duty
• Discounts across the Windward Hotel Group including accommodation, spa, golf & food.
• Employee of the month incentive
• Employee of the year incentive
• Staff appreciation week
• Career opportunities through continuous training and development