Night Manager/Night Auditor

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members. 

We are currently looking for a passionate, motivated and innovative person to join our professional Front Office team at Fota Island Resort.

Staff Benefits Include:

- Company Funded Educational Program

- Discount on Dining options of up to 50%

- Reduction on accommodation for family and friends

- Discount for Spa treatments and products

- Use of Health Clubs 

- Staff Dining Facilities

- Staff Parking

- Service Awards

- Staff Appreciation events

  What we are looking for:

-Excellent communication skills verbal and written

-Knowledge of Opera property management system

 -Previous experience in a similar position with a 4 or 5 star Hotel background

 -Excellent customer service

 -Management Soft Skills and Leadership qualities

 -Fluent English

 -3rd level education in tourism and hospitality management or equivalent desired but not essential

 -Intermediate Computer skills

 -Ability to compile reports/nights audits

 -Ability to work on own initiative

 -Strict policy and procedural work ethic and excellent organizational, administrative skills

 -Must have the ability to parachute into other departments such as F&B, Front Office.

Responsibilities:

- Address guest complaints, problems and/or requests in a very friendly and professional manner. 

 -Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.

-Monitoring of the Hotel floors. 

- Ensure all reports and night audits have been done correctly and distributed to relevant department managers

-Carry out concierge duties when required to include cleaning, meeting room set up and room service

-Help in the bar if needed and serve in residents bar when required

-Record all service and safety issues reported during the shift 

-Train and coach all night employees on established systems. 

-Perform duties of Front Desk Agent if required

-Supervise the duties of all staff during the night and check regularly,

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Fota Island Resort.