Program Manager - Organisational Change

About us

Fenergo exists for one reason and that is to better enable financial institutions to onboard and service their customers digitally, safely, and compliantly. One very simple reason for being. And there are 700 of us at Fenergo who wake up every day thinking about how to improve the customer onboarding experience through technology. And we are the best in the world at it. Which is why we count 32 of the top 50 financial institutions amongst our customers.

It is also why we are consistently ranked as #1 in Customer Lifecycle Management and why we count some of the world’s top companies as our technology partners, Salesforce, IBM, PWC, Accenture, DXC to name but a few. French and UK private equity firms have recently acquired a majority stake in Fenergo, valuing the business at over $1bn, and are looking to scale the business globally. Headquartered in Dublin, Ireland, Fenergo has offices in North America (Boston, New York and Toronto), UK (London), Spain (Madrid), Poland (Wroclaw), Asia Pacific (Sydney, Melbourne, Singapore, Hong Kong and Tokyo) and UAE (Dubai).

What does this role entail?

We are seeking a highly skilled and experienced Program Manager with expertise in organizational change management and a strong background in learning and organisational development (specifically performance management). The successful candidate will be responsible for leading and overseeing complex change initiatives aimed at driving performance improvement, enhancing employee learning and development, and achieving strategic business objectives.

Your Responsibilities

Strategic Planning and Execution:

• Lead and execute annual performance management processes, programs, and tools to drive performance excellence and people development ensuring alignment to business goals and objectives.
• Lead cross-functional project teams and stakeholders in the planning, implementation, and evaluation of change initiatives, driving successful outcomes and adoption.

  Programme Planning, Management and Oversight.

• Delivering programmes end to end with the people team across the business to drive transformational change from learning and compliance initiatives, organisational development programmes, technology enhancements, performance enablement and talent initiatives

Change Management Leadership:

• Provide strategic guidance and leadership on change management best practices, methodologies, and tools related to people programmes ensuring effective engagement and adoption.
• Identify potential risks, barriers, and resistance to change, and develop proactive mitigation strategies to overcome challenges and ensure successful change adoption.
• Design and deliver change management training and workshops to build change capabilities and awareness among employees and leaders.

  Learning and Development Integration:

• Collaborate with learning and development stakeholders to integrate People programs and processes into existing training programs, performance management systems, and talent development strategies.

  Continuous Improvement:

• Partner with HR and business leaders to enhance performance management processes and systems to support organizational change objectives.
• Develop and implement performance metrics and KPIs (Key Performance Indicators) to measure the effectiveness and impact of change initiatives on employee performance and business outcomes.

  Stakeholder Engagement and Communication:

• Establish and maintain effective communication channels with key stakeholders, including executives, managers, and employees, to foster engagement and alignment throughout the change process.
• Develop and implement communication plans, materials, and messaging to keep stakeholders informed and engaged in change initiatives.

Requirements

Key Expectations

• Bachelor’s degree in business administration, Organizational Development, Human Resources, or related field; Master's degree preferred.
• Senior program manager with senior executive stakeholders in program management, change management, and organizational development roles, preferably within large-scale organizations – specific focus on performance management and org. development roles.
• In-depth knowledge of change management principles, methodologies, and best practices, with a track record of successfully leading complex change initiatives.
• Strong understanding of learning and performance management philosophies, processes, and systems, with the ability to integrate change initiatives into existing learning and development frameworks.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels of the organization.
• Project management certification (e.g., PMP, Prosci) and change management certification preferred.
• Highly analytical, with the ability to analyse data, identify trends, and make data-driven decisions to support organizational change objectives.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

What we value is at the CORE of how we succeed:

· C ollaboration: Working together to achieve our best

· O utcomes: Drive Success in every engagement

· R espect: A collective feeling of inclusion and belonging

· E xcellence: Continuously raising the bar

Benefits

What’s in it for you?

• Healthcare cover through the VHI 
• Company pension contribution
• Life assurance/ Income protection 
• 23 days annual leave 
• 3 company days 
• Annual bonus opportunity 
• Work From Home set-up allowance 
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more 
• Buddy system for all new starters 
• Collaborative working environment 
• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 
• Defined training and role tracking to allow you see and assess your own career development and progress. 
• Active sports and social club 
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area 

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.