Senior Service Advisor

The Role

My client, a well established car dealership is seeking an experienced Senior Service Advisor to join their team based in Mullingar. This is a full-time, permanent, on-site position.

As the Service Advisor you will be responsible for managing the flow of information between multiple departments across the dealership whilst providing excellent customer service.

Tasks & Duties

• Handle all service inquiries via telephone and in-person visits for the Dealership.
• Establish mutual understanding and agreement with customers regarding the required work.
• Review vehicle and customer history to identify potential additional service needs, such as recalls or previously noted items.
• Oversee the handover and administrative tasks related to Customer Service Vehicles, ensuring clear communication of completed work to customers and obtaining their authorisation.
• Generate invoices for completed services.
• Ensure Vehicle Health Checks are conducted for each vehicle.
• Coordinate with department managers as necessary to address any customer dissatisfaction, following established Dealership procedures.
• Adhere to safe working practices and comply with Dealership standards.
• Maintain accuracy in relevant systems at all times.
• Fulfil any other assigned duties as directed by the Service Manager.

Knowledge, Experience & Qualifications

• A minimum of three year's experience as a service advisor.
• Previous motor industry experience - essential.
• Excellent communication skills both written and verbal.
• Excellent interpersonal and organisational skills.
• Strong computer literacy including MS Office, CDK/Kerridge and Auto VHC.
• Full, clean driving license.

Contact Sabrina Carroll on or at for further details