South Dubin County Partnership Training Programme Administrator

South Dubin County Partnership Training Programme Administrator

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South Dublin County Partnership is hiring for the position of Training Programme Administrator.

SDC Partnership is a local development company primarily funded by the Irish Government to bring together local communities and state agencies to tackle the problems of unemployment and social exclusion. The focus of our activities is on areas where people experience disadvantage and our Programmes of work are organized across key thematic areas: Community Development, Enterprise and Employment, Lifelong Learning, Children & Families, Health and Wellbeing, Migrant integration, and social inclusion.

Within our Enterprise and Employment Thematic, we deliver a broad range of pre-employment supports as well as employment-related skills training opportunities for jobseekers in the South Dubin County area who wish to upskill and to improve their chances of securing employment.

Due to an internal promotion, we are recruiting for a full-time training programme administrator who will be available to work 35 hours per week.

Reporting ToEmployment Training Manager

Main Purpose of Role Training Programme Administrator will be required to work as a member of the SDC Partnership Team to support the delivery of supports and services to the long-term unemployed in the SDC Partnership catchment area.

Conditions of WorkThe post holder will be required to work 35 hours a week.

Main Purpose of the Role Support the delivery of employment supports in line with funder requirements by providing excellent administration and back-office support to the Employment Training Team/ Employment Training Manager.

Key responsibilities:

• Ensure a quality administration service within two training units by providing a full range of administrative and office support across the Employment Training Team.
• Maintain reception area, deliver reception duties, and meet and greet SDCP clients. 
• Take responsibility for ensuring all administration systems within the service are carried out as directed and develop and maintain administrative systems, including online/electronic filing, ensuring documents are well ordered and accessible.
• Carry out the required back-up administration duties for Employment service and SICAP Employment Training Team e.g. making client files, typing appointment letters and CV’s. and produce and edit documents in a wide range of formats.
• Assist with Employment Service & SICAP Employment training promotional campaigns and support with the recruitment of referrals as required. 
• Assist the Employment services team in registering clients on the organisations Salesforce/IRIS system and support with client follow ups as required. 
• Provide 1-1 support to clients when required.
• Support with administration of the internal referral process for Employment Service clients to and from other SDC Partnership programme areas 
• Receive visitors and respond to and screen telephone calls, emails, and other enquiries to provide a high level of customer care.
• Assist in organising meetings and events, anticipating requirements for necessary documents. 
• Provide appropriate cover for relevant colleagues as required and flexibility to work across the South Dublin County area as needed.
• Manage a comprehensive database system as directed and provide administrative support for internal and external referrals processes within the two training hubs. 
• Participate in meetings as part of the Employment Service team.
• Assist the manager in tracking all referrals into the service, attendances/ DNA, and agreed PPPs, ensuring the ACM/IRIS system and Salesforce are correct.
• Provide administration back-up support to the Service Delivery/ Employment Service Manager as needed. 
• Duties will be flexible and can change from time to time to meet service requirements.
• Ensure client confidentiality is always maintained within area of responsibility as well as adherence to GDPR and funder requirements in relation to the management and storage of all client data. 
• Carry out ad hoc duties as assigned from time to time by Management. 

Person Specification 

• Detail-oriented with a high degree of accuracy and be highly organisedand efficient.
• Excellent time-management skills, ability to be flexible, manage multiple tasks as well as prioritise and meet deadlines. 
• Have experience and a high level of MS Office and Sales Force/Database expertise is essential.  
• Excellent written and verbal communication skills 
• Warm, welcoming, and friendly person  
• Great people skills, with a proven ability to build good working relationships within own immediate team as well as with cross functional teams within a large organisation.  
• Understand the issues and barriers associated with long term unemployment and social exclusion.   
• Ideally 2 yrs. experience in a similar administrative role
• Preferably have a full Driver License and access to motor vehicle 
• Flexibility to work outside of standard working hours and at weekends if required.

Renumeration Package & Benefits: 

• Salary for this position will depend on experience.
• Access to HSF private health insurance. 
• Access to Employee Assistance Programme
• Eligible for pension scheme after 6 months Employment.

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