Wellness Support Executive

Spectrum.Life is a Mental Health, Wellbeing and Digital Health Innovator, delivering solutions for the Corporate, Insurance and Education Sectors. We support 2,500+ companies in their health and wellness strategies - looking after the mental health and wellbeing needs of over 4,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to save and change as many lives as possible. We do this by Engaging and Empowering members to Transform their health and wellbeing.

ROLE BRIEF

We are looking for a reliable, energetic team-player with a can-do attitude, with experience in being customer oriented with a strong desire to deliver the best outcome, coupled with experience in working with a Corporate Customer Portfolio. The ideal candidate should proactively seek out collaboration to deliver the best result to the customer. You will work in our growing Events Delivery Team in collaboration with our New Business and Account Management Team, our Tech Team, our Content Team, and our finance team, to support wins, long standing Customer relationships and bespoke requests. You will support the seniors within the team and the Head of Wellness Delivery in system changes, team changes, process changes and ownership, as well as giving outstanding attention to detail. Adaptability, ownership, prioritisation, and a customer first outcome, are important skills required for this role. The right candidate will be able to juggle multiple priorities and work well under pressure and have the proven ability to thrive in a team-orientated environment whilst showing individual initiative.

RESPONSIBILITIES:

• Liaising with Customers, members, service providers and both internal and external stakeholders on an upcoming deliverable

• Working in close co-ordination with different teams within Wellness Delivery Team and supporting account management and sales team to ensure client requirements are delivered

• Communicating with your networks of colleagues to utilise the various skillsets available

• Excelling at First Class Customer Support

• Pre and post event checks with Experts and client

• Coordinating and delivering on Customer requirements which should result in retention of a high standard

• Managing and escalating complaints and communicating successes

• Responding to queries via phone and emails

• Managing service quality delivery with service providers.

• Scheduling, communicating and scheduling events for Customers

• Event planning and coordination, small or largescale

• Assisting in the delivery of training

• Supporting the business’ goals and milestones

• Process development and maintenance

REQUIREMENTS:

• A Customer Focused Attitude to deliver best in class

• The ability to work on own initiative and to complete tasks efficiently and to a high standard of accuracy.

• A proven ability to work in a fast-paced environment with a varied and challenging workload.

• Excellent administrative and customer service skills.

• A problem solver and a self-starter

• Experience using CRM/Salesforce or task management software

• Adaptability to software and systems

• Proficient in MS Office and experience with ADOBE

• Excellent verbal and written communication skills

• A keen interest in wellbeing

DESIRABLE:

• Experience working in a similar role/or industry.

• A degree is not essential, but you must have the ability to learn the technical skills, build relationships, ensure effective communication, and adopt a team approach.

• Experience in Event Planning

• A keen interest in wellbeing and supporting clients wellbeing agenda’s

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE?

• Full time permanent contract

• Competitive salary (Dependent on experience).

• In-office, remote or hybrid working options

• 25 days annual leave

• 24/7 EAP and a wide range of health and wellbeing supports

• Extensive list of employee perks and benefits