Business Process Specialist

The Business Process Specialist is the primary point of contact for Cook Medical Divisions and other functions for processes and service enhancing global projects. They are the driver of process improvements for nominated market(s), with the goal of enhancing the customer experience and driving operational excellence.

• Main point of contact for the Cook Medical Divisions and other functions related to processes, escalations and service enhancing projects.
• Subject matter expert and owner of key business processes at a market level, as well as identified operational quality processes, with a focus on driving continuous improvement and alignment across all markets.
• Work collaboratively with the relevant business stakeholders, vendors and functional groups on new business opportunities, projects and improvement initiatives.
• Lead and manage continuous improvement projects working in collaboration with the Manager, Continuous Improvement EMEA.
• Originate, review and approve change orders to the Quality Management System where required.
• Work closely with the CSD Project Team on nominated project activity.
• Present regular updates on continuous improvement projects and programs of work to EMEA Support Centre Management Team.
• Work collaboratively with the Sales Support Programs Team and Communications, to help resolve, and proactively communicate, any customer impacting issues / escalations related to product event(s) or supply chain issue(s).
• Represent the EMEA Support Centre in meetings or events as required.
• Work closely with the Quality Team to ensure effective audit readiness and compliance to the quality management system.
• Ensure familiarity with CMEU obligations as part of Regulation (EU) 2017/745 (EU MDR) participating in related projects as rele
• Role Specific Requirements:

  Social Impact & Sustainability (SI&S)

  • Maintain documentation of SI&S requests and responses for future use.
  • Main point of contact for new SI&S requests.
  • Coordinate completion of SI&S requests across multiple areas of the organization.
  • Responsible for keeping up to date on latest SI&S requirements at country and customer levels and actions accordingly.
  • Represent Global Supply Chain as SI&S Subject Matter Expert.

   

• Minimum of 3 years industry experience in a similar role working in a complex business operation.
• Previous project management experience demonstrating the ability to identify and implement improvement opportunities preferable.
• Previous experience with Continuous Improvement preferable.
• Knowledge of regulation (EU) 2017/745 (EU MDR) advantageous.
• Excellent collaboration and interpersonal skills with a track record of developing strong working relationships globally and locally.
• Solutions focussed with a proactive approach to problem solving.
• Excellent analytical and organisational skills
• Ability to work well within a team environment demonstrating flexibility and adaptability as required to meet team objectives.
• Ability to work cross functionally and co-ordinate the efforts of key stakeholders.
• Willingness and availability to travel on company business.

About Cook Limerick  

Cook Medical has been in Limerick since 1996, starting out with labeling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook’s products for global markets.  

Our employee benefits include:  

• Hybrid Work Model  
• Company sponsored Defined Contribution pension scheme  
• Medical Health Insurance cover for you and your immediate family  
• Life Assurance and Income Protection cover  
• Educational Assistance  
• Performance related Bonus  
• Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks  
• Fully equipped gym on site  
• 39-hour week with flexible start & finish times  
• Paid time off to participate in volunteer activities  
• Free parking  
• Subsidised restaurant  
• Sports & Social club  

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