Call Center Manager - Remote Work

Job description:

Microsoft Ireland is looking for a driven and dedicated Call Center Manager to join our team on a full-time basis. This position will be based remotely, allowing for flexibility in work location. The ideal candidate will have at least 5 years of experience in a call center environment and possess strong leadership skills.

Responsibilities: - Manage a team of call center agents, providing guidance, coaching, and support as needed - Monitor and analyze call center metrics to ensure optimal performance and efficiency - Develop and implement strategies to improve customer service and satisfaction - Handle escalated customer complaints and issues, ensuring resolution in a timely manner - Collaborate with other departments to streamline processes and improve overall operations - Conduct regular performance evaluations and provide feedback to team members - Stay up to date on industry trends and best practices in call center management

Requirements: - 5+ years of experience in a call center environment, with at least 2 years in a management or supervisory role - Strong leadership and communication skills - Proven track record of meeting and exceeding performance goals - Ability to adapt to changing priorities and work in a fast-paced environment - Emotional intelligence and the ability to handle difficult situations with empathy and professionalism

Personality traits: driven, dedicated Soft skills: adaptability, emotional intelligence

Benefits: - Company-provided equipment for remote work - Life insurance coverage - Paid sick leave

Working environment: At Microsoft Ireland, we embrace a culture that challenges norms and encourages bold thinking. Our team is passionate about innovation and driving positive change in the tech industry.

Deadline to apply: 2024-05-13

Equal opportunity statement: Microsoft Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.