Call Center Officer - Remote Work

Job Description:

Energy Elephant is seeking a dynamic and experienced Call Center Officer to join our team. This position offers the opportunity to work remotely, providing support to our customers in the energy industry. As a Call Center Officer, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and providing excellent customer service.

Responsibilities: - Handle a high volume of incoming calls from customers - Respond to customer inquiries via phone, email, or chat - Identify and assess customers' needs to achieve satisfaction - Provide accurate and timely information to customers - Resolve customer complaints in a professional manner - Collaborate with other team members to ensure customer satisfaction - Maintain detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Meet and exceed quality and productivity goals - Participate in training and professional development opportunities - Provide leadership and project management skills as needed

Requirements: - 4 years of experience in a call center or customer service role - Energetic and motivated personality - Strong leadership and project management skills - Excellent communication and interpersonal skills - Ability to adapt to a rapidly changing environment - Strong problem-solving abilities - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Retirement plan - Training and professional development opportunities - Travel opportunities

Working Environment: At Energy Elephant, we value a culture of continuous learning and adaptation. Our team members are encouraged to stay ahead in a rapidly changing world, constantly striving for excellence in everything they do.

Equal Opportunity Statement: Energy Elephant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.