Chat Support Officer - Remote Work

Job Description:

We are seeking a Chat Support Officer to join our team at LinkedIn Ireland in a remote work capacity. As a Chat Support Officer, you will be responsible for providing exceptional customer service and support to our users via chat communication. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Responsibilities: - Respond to customer inquiries and provide solutions via chat - Ensure high levels of customer satisfaction through timely and accurate responses - Troubleshoot technical issues and escalate complex cases to higher levels of support - Identify patterns in customer inquiries and provide feedback to improve processes - Collaborate with cross-functional teams to address customer needs and deliver a seamless support experience

Requirements: - 3 years of experience in customer service or a related field - Hardworking and motivated individual with a strong work ethic - Strong emotional intelligence and ability to analyze customer needs - Excellent communication skills, both written and verbal - Proficiency in using chat support tools and systems - Ability to work independently and as part of a team - Bachelor's degree in a relevant field is preferred

Benefits: - Employee discounts on products and services - Company-provided equipment for remote work - Gym membership reimbursement - Opportunities for professional development and career growth

Working Environment: At LinkedIn Ireland, we value continuous learning and adaptation to stay ahead in a rapidly changing world. Our team is dedicated to delivering top-notch support to our users while fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: LinkedIn Ireland is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.