Chat Support Representative - Remote Work

The Chat Support Representative at Penneys is a remote work position based in Galway, Connacht, Ireland. As an Associate Level role, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Provide exceptional customer service through chat support to assist customers with inquiries, orders, and issues. 2. Utilize problem-solving skills to resolve customer concerns in a timely and efficient manner. 3. Demonstrate excellent communication skills to effectively interact with customers and internal teams. 4. Maintain high levels of customer satisfaction by delivering personalized and positive interactions. 5. Collaborate with teammates to share best practices and improve overall customer service delivery. 6. Stay informed on product knowledge and company policies to provide accurate information to customers. 7. Embrace continuous learning and adaptation to keep up with evolving customer needs and industry trends.

Requirements: 1. Dedicated and motivated individual with a passion for providing top-notch customer service. 2. Strong soft skills, including innovation to find creative solutions and leadership to drive team success. 3. Excellent written communication skills and the ability to multitask in a fast-paced environment. 4. Proficiency in using chat support software and other relevant technological tools. 5. Ability to work independently and remotely while maintaining a high level of productivity. 6. Flexibility to work a full-time schedule with occasional weekend or evening shifts as needed.

Benefits: - Life insurance coverage to protect you and your loved ones - Visa sponsorship for eligible candidates - Disability insurance for added financial security in case of unexpected circumstances

Working Environment: At Penneys, we thrive in an energetic and rapidly evolving work setting where teamwork and innovation are encouraged. Our remote team members enjoy the flexibility of working from home while still being connected to a supportive and collaborative work environment.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Penneys is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.