Client Relations Associate - Remote Work

Xocean is seeking a Client Relations Associate to join our remote team in Dublin, Ireland. As a Client Relations Associate, you will be responsible for managing relationships with our clients, ensuring their needs are met, and maintaining a high level of customer satisfaction. This is a full-time position at an Associate level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner - Build and maintain strong, long-lasting client relationships - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Identify opportunities for upselling and cross-selling products or services - Prepare and deliver regular reports on client accounts and performance metrics - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients - Handle escalations and complaints effectively and efficiently - Attend client meetings and represent the company professionally

Requirements: - Bachelor's degree in Business Administration or related field - Strong communication and interpersonal skills - Resourceful and dedicated mindset to problem-solving - Ability to make sound decisions and think critically - Ability to work independently and as part of a remote team - Proficiency in Microsoft Office suite - Experience with CRM software is a plus

Benefits: - Free food provided during working hours - Medical coverage for you and your family - Profit sharing opportunities - Remote work flexibility

Working environment: At Xocean, we prioritize exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch service and support to our clients, with a focus on building long-lasting relationships.

Deadline to apply: June 11, 2024

Equal opportunity statement: Xocean is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.