Client Support Specialist - Remote Work

Job Description:

Artomatix is seeking a Client Support Specialist to join our dynamic team. This is a remote position based in Limerick, Munster, Ireland. As a Client Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities: - Serve as the primary point of contact for clients, handling inquiries, troubleshooting issues, and providing guidance on product usage - Work closely with the sales and product development teams to ensure client needs are met and issues are resolved in a timely manner - Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for upselling or cross-selling - Collaborate with internal teams to deliver product demonstrations, training sessions, and presentations to clients - Maintain accurate and up-to-date records of client interactions and communications in CRM system - Stay current on industry trends, product updates, and best practices to provide informed support to clients

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in client support or a similar role - Strong communication and interpersonal skills - Reliable and dedicated with a customer-centric approach - Proven ability to manage projects and prioritize tasks effectively - Experience with presentation software and delivering client-facing presentations - Proficient in using CRM systems and other customer support tools - Ability to work independently and collaboratively in a remote team environment

Benefits: - Dental insurance - Medical coverage - Paid sick leave

Working Environment: At Artomatix, we value continuous learning and adaptability to stay ahead in a rapidly changing world. As a Client Support Specialist, you will have the opportunity to grow professionally and contribute to the success of our clients and our company.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Artomatix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.