Contact Center Officer - Remote Work

Job Description:

We are looking for a Contact Center Officer to join our team at Oracle Ireland. This is a remote work position based in Waterford, Munster, IE. As a Contact Center Officer, you will be responsible for handling customer inquiries and providing excellent customer service via phone, email, and chat.

Responsibilities: - Responding to customer inquiries promptly and professionally - Providing solutions to customer issues and concerns - Processing customer orders and refunds - Collaborating with other departments to resolve customer complaints - Maintaining accurate records of customer interactions - Meeting and exceeding customer satisfaction goals - Working collaboratively with team members to achieve department goals

Requirements: - Minimum of 2 years of experience in a customer service role - Strong communication skills - Ability to work independently and in a team environment - Hardworking and passionate about providing excellent customer service - Leadership skills to motivate and guide team members - Persuasion skills to influence customers positively - Ability to work in a fast-paced environment - Proficiency in Microsoft Office applications

Benefits: - Employee discounts on Oracle products and services - Free food for employees - Visa sponsorship for qualified candidates

Working Environment: At Oracle Ireland, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every employee can thrive and grow.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.