Customer Experience & Digital Manager

• Are you a customer focussed individual who is passionate about helping organisations to design and deliver meaningful products and services across all channels?
• Do you haveexperience working on Customer Experience, Product / Proposition Development, Channel and/or Digital Transformation type projects?
• Do you want to learn how to design and deliver world class customer experiences harnessing global insights, digital tools and leading AI capability?
• Are you eager to join a friendly, inclusive and expert Team, who offer fulfilling work and fantastic career progression opportunities?

If any of this speaks to you, joining our Customer and Digital Team within our Management Consulting practice here at KPMG, may be the best next step for your career.

Role

We are currently seeking to hire a number of Customer Experience & Digital Transformation practitioners across a range of levels ( Senior Consultant, Manager) .

We ideally need you to have the following on your CV:

• A proven track record working on Digital, Channel and/or Customer Experience Transformation programmes.
• Ability to demonstrate a broad range of business capability including strategy development, product / service design, customer research, change management and/or technical delivery.
• Familiarity with the CX / UX design process including customer insight and research, journey design, user stories, requirement gathering, proto-typing / wireframing and relevant tooling - Figma, Wireframe.cc, Invision or similar.
• Experience supporting the delivery of technical solutions including digital self-service platforms, CRM/workflow systems, insights and analytics platforms, automation and/or AI.
• Customer Experience, Agile and/or Programme Management certifications would be an advantage.
• Experience in people development, coaching and mentoring.
• Previous consulting experience welcomed but not necessary.

Your work will be varied. Below will be some of your core responsibilities:

• Customer / User Experience projects that may include market and end user research, customer data analytics, ideation and design thinking, journey mapping, prototyping and experience measurement.
• Digital Transformation projects that may include developing digital strategy, in depth business analysis to identify digital opportunities, design and build of new digital products, services and channels, agile delivery support, contact centre transformation and back-office process automation.

We offer more than just a career opportunity:

• Excellent opportunity for progression with promotions
• An in-house award-winning team of training specialists who will help you achieve your career goals
• Access to global insights and expertise
• Relocation assistance for those looking to move home to Ireland.

Team:

Our Management Consulting team have the depth of skills and expertise required to provide deep, pragmatic, relevant advice specifically and for the benefit of our clients. We achieve this by combining our various specialist skills to provide independent, objective advice to create, preserve and maximise value while importantly reducing risk.

Hard work is rewarded at KPMG:

We offer excellent remuneration packages at all levels.

We take pride in recognising and rewarding hard work and achievement through regular promotions.

Diversity:

We are proud to be an equal opportunity employer. Creating an inclusive culture where all our people achieve their potential is fundamental to our business. In addition, our employees have the option to avail of our flexible working policies/intelligent working arrangements. To learn more about diversity at KPMG, click here .

Our Values:

Our Values define who we are, what we believe and what we stand for. They establish a common identity that unites us. At KPMG, we are truly better Together.

Our Values guide our behaviours day-to-day, informing how we act, the decisions we make, and how we work with each other, our clients, companies that we audit, and all our stakeholders. They guide our thousands of extraordinary people to do what is right, learn and improve every day, think, and act boldly, respect and draw strength from our differences, and do what matters.

Integrity : We do what is right.

Excellence : We never stop learning and improving.

Courage : We think and act boldly.

Together : We respect each other and draw strength from our differences.

For Better : We do what matters.

Apply:

If you are interested in the above role, please submit a CV via the apply button. If you have any specific queries on the role, please contact Shauna Maguire.

For an interactive insight into life at KPMG, make sure to follow us on social media! You can find us on LinkedIn, Twitter, Facebook, and Snapchat at the following handle- @KPMGCareersIRL.

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By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email stating this and we will ensure that such information is not stored other than for the purposes of this application.